Moca FAQ(ENG)

🚨 Urgent Notice 🚨

A system error in iOS has been discovered where Moca app data in iCloud storage is incorrectly displayed as data from another app by the same developer, ‘친절한 상담원 – 안바다’.

Please be cautious, as deleting data shown as ‘친절한 상담원 – 안바다’ will also delete actual Moca app data.

To protect your data safely, please update the Moca app to the latest version and proceed with data migration.

We apologize for the inconvenience and will do our best to provide stable service.

Moca FAQ
A. Please send your purchase history through [In-App Settings> Send Email to Developer] and we will take action immediately. You can check your purchase history in App Store app> upper profile> upper user name> purchase history.
A. You can restore it through the "Restore Purchase" button on the top right of the subscription product details screen.
A. Please disable notifications and widgets in the in-app settings and enable them again. If the problem persists, please email us from the in-app settings.

A. Please check the following methods:

  • Activate the widget at [In-App Settings > Widget Customization], then check the selected group and form.
  • Turn off the Activate Widgets switch, tap the Done button in the upper right corner, then turn the switch back on and tap Done again.
  • Delete the widget from the home screen and try adding it again.
  • If the same problem occurs repeatedly, please try by deleting the app and reinstalling it. Be sure to back up the app through [Settings > CSV export ] in the app before deleting the app. You can restore the backed up CSV data in [Recover as a CSV file].
A. If you long press the widget and touch [Edit Widget], you can add a group to be displayed in the widget. Both the upper group and the lower group must be added.
A. Native pronunciation supports over 30 languages. Set the language in [Edit Group> Language] and try again.
A. You can delete and change the order in [Manage Group > (top right) More (3 dots)> Edit Group].
A. Check if the voice actor's voice is downloaded in the device settings. Download the voice actor's voice for each language in [Device Settings> Accessibility> Spoken Content> Voice] and re-run the app to check that the downloaded voice actor has been added. (Siri voice does not support TTS.)
A. Device Settings> Apple ID> iCloud> iCloud Drive and activate the Moca switch. With the Moca app running, wait at least 3 minutes for synchronization to complete. (It may take longer to complete depending on the registered data, the remaining battery power is less than 20%, or the network environment.) If you delete the app and reinstall it without using synchronization, the previously registered data will be deleted and will not be restored.
A. Before starting the game, please make sure that the conditions are selected correctly in [Form] at the bottom.
A. Please use comma (,) to register meanings. In the Dictation game, you can enter only one meaning or change the order. Also, if you use () or [] in the meaning field, you do not need to enter the text in ().
A. Play the game online, and activate the switch on your device [Settings> Privacy> Tracking> Allow Apps to Request to Track]. If you can't watch ads even though the switch is activated, it may be a temporary problem with the advertising company. If the problem persists, please send us an email from the in-app settings.