Moca FAQ
If the slot hasn't been added while you purchased the in-app, please send your purchasing receipt attached by 'setting in app > send email to the development team'. We will take measures immediately.
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Q. After I updated iOS14, I logged in from Moca and the slot details were initialized.
A. After logging out from the settings in the Moca app, log in with the account you first logged into Moca. If you log in with your Apple ID for the first time, and log in with Facebook after the update, the new account will be registered and the slot history will be reset.
Q. When I reinstalled the app, all the previously registered items disappeared.
A. Please allow 30 seconds or more for syncing and make sure Device Settings> Apple ID> iCloud> Moca Switch is enabled.
Q. I disabled iCloud Sync and all my old items disappeared.
A. Deactivation screen while using iCloud Sync on Apple system Deletes previously registered items.
If you re-enable Device Settings> Apple ID> iCloud> Moca Switch, the previously registered items will reappear.
Please wait 30 seconds or more for synchronization :)
Q. I do not receive notifications.
A. Due to iOS policy, you will not be able to receive notifications if the notification schedule exceeds 64 depending on the time / interval you set. If there are no notifications, run the app again to receive notifications normally.
(We recommend running your app at least once daily to receive notifications.)
Q. Italic text is not applied in the editor.
A. Some languages do not apply italic (Korean, Japanese and Chinese does not apply.)
Q. Game exp and rewards do not apply.
A. After you see the advertisement by touching the Get reward button in the alert that appears when you exit the Result screen, your exp and rewards will be applied.
If you stop the game or abnormally terminate the app, exp and rewards will be invalid.
Q. I can't hear the pronunciation. / I don't think that's the correct pronunciation for that language.
A. Sometimes, some items may not be detected properly. If you cannot hear the pronounciation clearly, please select the language of the group from the group setting.
※ If you have any other questions, please send an email. (momots_works@naver.com)
This post was updated on 09/18/2020.
